‘GWI’s Community Connect’ registers positive results in Buxton

- Residents of Buxton and neighboring communities offered payment arrangements & increased hours of service


Monday, September 25, 2017 – Georgetown, Guyana:  During a community meeting at the Tipperary Hall in Buxton, East Coast Demerara on Sunday September 24, Managing Director of GWI, Dr. Richard Van West-Charles addressed the concerns of residents regarding service improvements,  meter installation, bill queries and increased hours of water service to be supplied to the communities. 

Dr. Van West-Charles stated that “water quality is GWI’s top priority but with the help of the citizens, who will report leaks and breakages in the system which can cause bacteria and viruses, we can keep the system tightly closed and this will increase pressure”.

‘‘Our aim is to provide for the many families in urgent need of potable water and to give an additional three (3) hours to the existing 8 hours they are receiving,’’ stated GWI’s Managing Director.

GWI is offering a flexible payment contract so that families can afford to pay for their service connections. Dr. Van West-Charles indicated that Buxton has thirty three (33) accounts on no-charge but customers are still receiving water. As such, these customers are given two weeks to visit GWI’s office and enter a payment arrangement.Failing to do so will result in their entire service being removed from their premises.

GWI will be installing 3000 meters in Buxton and neighbouring communities from October 2017, which will significantly help to reduce customers’ service charge. A GWI metering app will also be launched very soon.

“Residents should be proactive in guarding the infrastructure…vandalism significantly affects our ability to provide the community with service”, stated the Managing Director.  “Residents must take ownership of the infrastructure and guard against these criminal acts to ensure that the service will be available for generations to come”.  He advised that pivotal to the success of all communities, particularly developing housing schemes is the strengthening of community groups.  Guyana Water Incorporated is also working with Ministry of Education to clean black tanks at various schools around the country since it is our job to ensure that water quality is in keeping with World Health Organization standard.

Meanwhile, following concerns raised about hours of water and the quality received, Mr. Dwayne Shako – Executive Director of Operations, explained that a programme is being implemented in two phases and GWI will be upgrading the pump at Friendship Water Treatment Plant, at a cost of three million dollars. Additionally, there will be the installation of a new filtration system, which was donated by Water is Our World out of Holland. He also highlighted that plans are in place to install a new generator since the plant is still plagued with power outages. However when this is completed, the distribution lines will be remedied since there are a number of leaks in the system. Mr Shako also stated that GWI will soon re-commission the overhead tank at Annandale and by December 2017, customers can expect 24hrs service within their homes. GWI will also be dispatching teams to check for leaks and prevent water contamination.

In closing Dr. Van West- Charles applauded those who are honouring their service and notified residents that GWI will be making a proposal to the PUC to establish  a fixed rate for pensioners.

For updates on initiatives, residents can contact the GWI Customer Services Office; Bachelor’s Adventure, East Coast Demerara on 229-5156 or 229-6170; e-mail customercallcentre@gwi.gy, pro@gwi.gy or visit www.gwiguyana.com.  Information is also available via the company’s Facebook page: www.facebook.com/guyanawaterinc. Customers with questions about community meeting can contact GWI Public Relations on 223-4244.